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Terms and Conditions

PlayCycle Limited, trading as ("PlayCycle", "Us", "We" or "Our"), a company registered in England and Wales (company number 06900641) whose registered address is at: 



426 Brixton Road




The services offered by Us through this Website (the "Website") are subject to the Website Terms of Use and Trading Terms set out below which together form the terms and conditions ("Terms and Conditions"). By using the Website, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Website.


Copyright and Trademark Notice

PlayCycle is a registered trademark of ANSR Limited. PlayCycle Limited uses the trademark 'PlayCycle' under license from ANSR Ltd. All other marks, names, and logos mentioned herein are the property of their respective owners. All screens appearing on this Website including graphics, text, design, buttons, logos, images, and icons, as well as the selection, assembly, and arrangement, are the sole property of PlayCycle, and are protected by copyright laws. The content on this Website is only for the purpose of shopping on this Website or placing an order and for no other purpose. Any other use, including, modification, reproduction, uploading, posting, transmission, or distribution in any form or by any means without PlayCycle’s prior written permission, is strictly prohibited. All software used on this Website is the sole property of PlayCycle or those supplying the software.


Disclaimer and Limitation of Liability

This website is provided by PlayCycle on an "as is" basis. PlayCycle makes no representations or warranties of any kind, express or implied, as to the operation of this website, the information, content, materials or products, included on this website. To the full extent permissible by applicable law, PlayCycle disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. PlayCycle will not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental punitive and consequential damages.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from PlayCycle or through or from PlayCycle will create any warranty not expressly stated in the terms.

We do not accept liability for any losses or claims arising from any inability to access the Website or any failure to complete a transaction.


Typographical Errors

In the event a product price is listed incorrectly due to typographical error or error in pricing information received from our vendors, PlayCycle shall have the right to refuse or cancel any orders placed for product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PlayCycle will immediately credit your credit card account in the amount of the incorrect price.


Order Policy

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion We will email you to make you aware as soon as it is possible to do so. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. PlayCycle reserves the right at any time after receipt of your order to accept or decline your order for any reason. PlayCycle reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. Prices may change at any time prior to acceptance of your order.

The feature on the Website of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice. Although We endeavour to give accurate stock availability information on the Website occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation and any sum debited by Us from your debit/credit card will be refunded in full to the same card.

Please note that the Website only stocks products which will work in the EU.

The prices of products advertised for sale on the Website are as set out on the Website, errors and omissions excepted. All prices are in pounds (£) sterling, excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

In the unlikely event that the price of an item has been incorrectly advertised on the Website, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or We are unable to obtain your instructions, We will cancel your order and any sum debited by Us from your debit/credit card will be refunded in full to the same card. We will not be obliged to supply products at the incorrect price.


Age Restrictions

Any product with a PEGI (Pan European Game Information) rating will be clearly described as such on the product page for that item. For further information on PEGI ratings, see It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party.

Persons placing orders for the purchase of products on the Website, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.

Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.

We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.



If you want to trade-in any item you must warrant that you have deleted all personal copies on any of your devices including backups and in the case of digital or intangible software provide us a copy of the original purchase details.


Pre-owned Items

You can purchase pre-owned software and hardware with confidence through the Website. Pre-owned software keys will be sold with all the rights of the original purchaser. Most pre-owned physical software and hardware comes boxed with instructions and is fully tested. All pre-owned stock is checked, and where necessary reconditioned, prior to being put on sale on the Website. All pre-owned physical items carry a six months warranty.


Pre-release orders

These are orders for items that have not yet become available. You may be able to make a pre-released order using the Website. Release dates are set by the manufacturers and are subject to change. As a result We are not liable for any changes to a pre-release date advertised by Us. Pre-release orders will be supplied at the price applicable at the time of order, or the price applicable when your order is processed prior to despatch, whichever is lower.

Pre-release orders will be supplied at the price applicable at the time of order, or the price applicable when your order is processed prior to despatch, whichever is lower.



We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards (except American Express). Payment will be charged at the point of Us accepting the order, usually just before despatch. Upon submitting your order, you confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.

All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal and We will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of Our processing of your credit/debit card payment in accordance with your order.

You authorise Us to debit your nominated payment card to recover all charges and amounts due and owing to Us.


Cancellations and Returns Policy

You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop despatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below. You may cancel your order by contacting Us by email or post, in accordance with the following provisions.

Unless items are damaged or faulty when delivered, you may only cancel your order if:

(i) in the case of new software the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging;

(ii) in the case of new hardware the items are as new, in a saleable condition, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part (cables, memory sticks etc.); and

(iii) in the case of pre-owned software and/or hardware the items are in the same condition they were in when we delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the original sealed packaging (if applicable).

(iv) in the case of digital software only if its proven to be defective.

If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product (for example a combined hardware and games product or multibuy), all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly, at Our discretion. To partially cancel your order for a combined product you will need to contact our Customer Services Department.

All products should be returned within 7 days of you cancelling your order. Until such time as they are returned to Us, you must retain possession of the items and take reasonable care of them. You can return goods directly using the postage-paid label you will receive with your goods (although international customers should note that they are responsible for the cost of returning products where the postage-paid label does not cover such costs).

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. On any return you must obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

If you cancel your order, any sum debited by Us from your debit/credit card will be refunded in full to the same card.


Damaged or Faulty Products

In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty or damaged prior to delivery to you please return of product using the postage-paid label you will receive with your goods.

Our policy on damaged and faulty products does not affect your statutory rights.



In the event that any part of these Terms and Conditions are held to be illegal, invalid or unenforceable, such provisions will be severed and the remainder of these Terms and Conditions shall continue in full force and effect.

You and We agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.

We reserve the right to update the Terms and Conditions at any time. When We do so, We will provide access to the new Terms and Conditions on the Website home page. The new Terms and Conditions will take effect immediately, and will govern all transactions with Us through the Website. If you do not agree with the new version of the Terms and Conditions, you must cease to use the Website.