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Delivery Policy

Digital products purchased after release day are available for immediate download. Keys will be delivered via email within minutes of a purchase concluding.

 

Pre-released digital products will be available for download on release day.

 

We currently deliver physical products to the UK mainland, including the Scottish Highlands and Islands and Northern Ireland. Certain deliveries may require a signature to confirm receipt.

 

Normal UK delivery time is 2 to 3 working days. We will use reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. If the goods are not available for delivery within 10 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid.

 

All deliveries within the UK are free of charge. Additional delivery charges, if at all, will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

 

We deliver the products ordered to the delivery address which you supply. We cannot deliver items within the same order to multiple addresses.

 

We will advise you by email if there is likely to be a delay in despatching your order. We reserve the right at Our discretion to ship orders only to the billing address.

 

If you order two or more items from Us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your Website account) to discuss changes to your order. There will be no extra postal charges for orders where delayed items are sent separately.

 

Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, We will not accept any liability for their loss, damage or destruction after they have been delivered.

 

Your order should arrive within not more than 28 working days of despatch. This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments. If you suspect a delivery to be overdue then please either send Us a message via the Contac Us facility on the Website or call the Customer Services Department on 020 3475 4666.